FAQ

The following sections explain the applicable service terms in a direct and practical format.

Where do you ship?

We ship only within the United States, and free standard shipping applies to every US order.

How long does shipping take?

Processing takes 1-2 business days. Standard transit generally takes another 4-6 business days.

Will I receive tracking?

Yes. A tracking number is provided after the order ships.

What is the return and exchange window?

No-reason returns and exchanges may be requested within 30 days after delivery, subject to the exclusions in the Refund Policy.

Is return shipping free?

Yes. Gatorade pays approved return shipping for both no-reason and quality-related returns and provides a prepaid label or equivalent no-cost arrangement.

When will a refund appear?

An approved refund goes back to the original payment method and generally posts within 5-10 business days.

Which payment methods can I use?

Checkout is in USD and may offer Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover.

How do I contact support?

Email lotikalauren@gmail.com or call (859) 606-9677, Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles).

Contact Information

Gatorade
Email: lotikalauren@gmail.com
Phone: (859) 606-9677
Address: 508 Middletown Warwick Rd, Middletown, Delaware, 19709, United States
Customer service: Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles).